Just in Case: Understanding the Windows "Path Too Long" Error
This isn't something we expect you to run into. We've kept our file and folder names short specifically to avoid it. But computers being computers, it's possible that depending on where your files live on your own computer, you could occasionally see an error while unzipping Head to the Heart on a Windows PC. So we're leaving this here just in case, a quick explanation of what the error means and how to clear it in a couple of minutes. Nothing is wrong with your purchase, your computer, or you. This is simply a quirk of how Windows handles long file names.
What you might be seeing
When extracting the ZIP file, some Windows users see an error mentioning a path that's "too long," sometimes with a code like 0x80010135. It can look alarming, especially if you're not expecting it. It isn't a sign of a corrupted download or a virus. It simply means Windows got confused by how long the file's full address got.
Why it happens
Here's the plain-English version: every file on your computer has an "address," made up of every folder it's tucked inside of, plus the file name itself. Think of it like a mailing address with a lot of extra apartment numbers stacked on top of each other.
We keep Head to the Heart's file and folder names short and simple for exactly this reason. Even so, older versions of Windows have a 260-character limit on how long that full address can be, and where you choose to extract the ZIP file matters too. If you extract it into a location that's already nested several folders deep, like a shared network drive, a synced cloud folder, or a long chain of subfolders on your computer, the combined address can occasionally creep past that limit, and Windows stops and shows the error.
This is a Windows-specific limitation. Mac users never see it, since Macs don't impose the same restriction.
What to do about it
The fix is simple: download and extract the ZIP file directly to your Desktop or your Downloads folder, rather than into a folder buried several layers deep (like a shared network drive or a synced folder with a long name).
Here's how:
Find the downloaded ZIP file (it's usually already sitting in your Downloads folder).
Right-click it and choose "Extract All."
When asked where to extract it, choose Desktop or Downloads as the destination.
Open the extracted folder from there to access your lessons.
Once everything is unzipped in that shorter, simpler location, you're welcome to move individual files or folders wherever you'd like for your ongoing use. The error only happens during the extraction step itself.
Still stuck?
If you try this and still run into trouble, email us at info@faithink.com. We're happy to walk through it with you and get you to your lessons. You didn't do anything wrong, computers just have their quirks, and we're glad to help.